We're here to help

Browse the FAQ below, chat with our AI assistant, or email us directly. The AI assistant knows The Hockey Lab inside out, and can answer questions, walk you through features, collect your feedback, and pass on feature requests. You can also chat with the AI assistant from the mobile app.

Frequently Asked Questions

How accurate is the puck speed measurement?
Under good conditions — proper calibration, decent lighting, and a stable camera — accuracy is typically within 2 mph.
What iPhone models are supported?
iPhone 13 Pro and later supports high-speed 120 FPS video, which is required for accurate speed readings.
Does it work on Android?
Yes — The Hockey Lab is available on both iOS and Android. Android requires a one-time camera calibration on first use. A prompt appears on the Home screen — just follow the steps to complete it.
How do I calibrate for my rink?
To calculate speed accurately, the app needs to know the distance from the phone to the shooting lane. Open the speed-tracking screen and tap the gear icon to open Tracking Settings. Under Camera Distance, you can either enter the distance manually or use 'Measure with camera' — point at your shooting zone, frame an object of known length, drag two points to mark its ends, and enter the distance. Save it as a preset so you never have to do it again for that rink.
Can I save settings for different rinks?
Yes — that's what presets are for. Each preset stores your camera distance, detection sensitivity, zoom, crop zone, speed unit, and voice settings. You can create as many custom presets as you need and switch between them instantly from the Preset Selector screen. Any changes you make in Tracking Settings are saved back to the active preset automatically.
Can I use it without an internet connection?
Yes. The app works fully offline. Speed data, session info, and recordings are queued locally and synced to the cloud automatically when you reconnect. No data is lost.
How do I invite teammates to a team?
From the Home screen, tap the menu icon and go to your team's settings. Tap 'Add Member' and enter their email address or username. Note: the person must already have a Hockey Lab account before they can be added.
How can players see or hear their speed without looking at the phone?
A few options depending on your setup. You can enable voice announcements in Tracking Settings. The app reads each speed aloud through the phone speaker or any connected Bluetooth headphones. For a bigger display, enable Observe Mode (eye icon on the tracking screen): open thehockeylab.com/observe on any browser and enter the short code shown. At a rink, an iPad mounted to the plexiglass with a suction cup holder works great. At home in the backyard or driveway, a nearby tablet or laptop does the job just as well.
What do I need besides my phone?
The phone must be still while tracking. A tripod works well, and suction cup phone mounts are a great option at a rink since they attach directly to the plexiglass. The app does all processing on-device; no extra hardware is needed.
Can multiple people track shots in the same session?
Yes. For teams, everyone's shots are tracked together in the team's speed list. The app can't automatically detect who is shooting, but you can manually tag each shot with the shooter's name.
Is the app free?
The app includes a 14-day free trial with full access. After the trial, you can continue on the Free plan (50 shots with replays per month, 1 device, no teams) or subscribe to Lite (500 shots/month, 2 devices, up to 5 teams) or Team (unlimited shots, 5 devices, unlimited teams). Speeds are still detected after the monthly replay limit — they just aren't saved. Subscriptions are managed through the App Store (iOS) or Google Play (Android).
Is my data private?
Your speed data and sessions are stored in your personal account. By default, speeds and replays are shared publicly on the feed — you can turn this off at any time under 'Share speed results publicly' in Privacy Settings. We do not sell or share your data with third parties. See our Privacy Policy for full details.
AI Assistant

Still have questions?

Our AI assistant knows The Hockey Lab inside out. Ask it anything — it's also available directly in the app.

  • 💬Answer questions about the app
  • 🗺️Walk you through any feature
  • ✉️Collect your feedback
  • 💡Log feature requests

Prefer email?

Reach our team directly.

Contact Support

support@thehockeylab.app